Frequently Asked Questions
How does the Neck Relaxer work?
The Neck Relaxer uses an ergonomic V-shaped design that cradles your head while gently tilting it back. This creates cervical traction - opening space between your vertebrae, improving blood flow, and releasing muscle tension. Just lie back for 10 minutes a day to experience relief.
How long should I use it?
We recommend starting with 5-10 minutes per session, once or twice daily. As your neck becomes more flexible, you can gradually increase the duration. Many users report significant relief within the first week of regular use.
Is it suitable for my condition?
The Neck Relaxer is designed for general neck and shoulder tension relief. It's suitable for most adults experiencing muscle stiffness from desk work, poor posture, or stress. If you have a specific medical condition, spinal injury, or chronic pain, please consult your healthcare provider before use.
How much does shipping cost?
Shipping is free on all orders to Australia.
How do I clean it?
The memory foam cover can be removed and hand washed with mild soap and cold water. Air dry completely before using. Do not machine wash or tumble dry. Wipe the massage nodes with a damp cloth as needed.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello@auro.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
