Frequently Asked Questions
How does RFID protection work?
Our travel wallet features built-in RFID blocking material that creates a protective shield around your credit cards and passport. This prevents thieves from using wireless scanners to steal your card details or personal information. Your data stays safe while you travel.
What can it hold?
The travel wallet has dedicated slots for your passport, up to 8 credit/debit cards, boarding passes, and a zippered compartment for currency. There's also a pen holder and receipt pockets. Everything you need for travel in one compact organizer!
Is it water-resistant?
Yes! The exterior is made from water-resistant material that protects your documents from light rain and spills. The durable fabric also resists stains and is easy to wipe clean, keeping your wallet looking professional trip after trip.
How much does shipping cost?
Shipping is free on all orders to Australia.
How do I clean it?
Absolutely! For best results, spot clean with a damp cloth or hand wash with mild soap. Air dry to maintain the shape and RFID blocking integrity. The water-resistant exterior makes cleaning quick and easy between trips.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello@auro.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.