Frequently Asked Questions
Is the pillow comfortable for side sleepers?
Yes! The memory foam design adapts to any sleeping position. Whether you prefer to lean to the side or rest your head forward, the pillow's contoured shape provides excellent neck support for side, front, and back sleepers alike.
How compact is it when packed?
The pillow compresses down to just 18cm x 14cm when packed in the included drawstring pouch - small enough to fit in your carry-on or backpack. Despite its compact size, it expands to a full 30cm x 28cm pillow for comfortable use.
Is the cover washable?
While the pillow itself isn't waterproof, the soft velour cover is machine washable and quick-drying. Simply remove the cover and wash on a gentle cycle to keep it fresh between trips.
How much does shipping cost?
Shipping is free on all orders to Australia.
How do I clean it?
For best results, remove the velour cover and machine wash on a gentle cycle with mild detergent. Air dry or tumble dry on low. The memory foam can be spot cleaned with a damp cloth if needed. Avoid submerging the foam in water.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at hello@auro.com.au.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.